Service Account Cancellation

After activating an account, users who no longer need the platform or are leaving the university due to graduation, resignation, or other reasons must submit a cancellation request in advance.

Data Backup

Account cancellation will permanently delete all data under your personal directory. Please ensure all data in your platform directory has been backed up before proceeding.

Cancellation Process

Student Users

• Access Portal: Online Service Hall (https://onestop-online.hkust-gz.edu.cn) → IT Services → HPC Platform Application

• Step: Select 【Cancel Service Account Application】

Faculty/Staff Users

• Access Portal: DingTalk → OA Approval → IT Services → HPC AI Platform Service Application

• Step: Select 【Cancel Service Account Application】